Privacy policy.

Last updated: [21/02/2026]

This Privacy Policy sets out my commitment to protecting the privacy of your personal information that I collect through this website (Site) or directly from you.

Please read this Privacy Policy carefully and contact me if you have any questions — my details are at the bottom of this page. By providing me with your personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accept it.

You can unsubscribe at the bottom of any email from me at any time.

1. What personal information do I collect from you?

The type of personal information I may collect includes:

  • your name and email address (for enquiries, purchases, and newsletter sign-up)

  • the content of any messages you send through a contact form or email

  • if you apply to work with me, your date, time and place of birth and any information you provide through the application forms (which may include personal reflections and sensitive topics if you choose to share them)

  • purchase information such as your transaction reference and product/service purchased

  • testimonials you choose to provide (published with your name or initial, depending on what you consent to)

Comments: I enable comments on my blog posts, therefore the type of information collected may include your name (or chosen display name), email address, comment content, and technical data used to prevent spam and protect the Site (such as IP address).

Website data and cookies: This website may use cookies and similar technologies. Cookies can log information about your visit such as the type of browser you are using, your operating system, pages visited, and your IP address. I intend to keep cookies and tracking to the bare minimum required to operate and improve the Site.

The analytics tools used may collect information about how you use the Site so I can understand what content is useful in order to improve the Site.

From time to time, I may contact you (if you have provided your email address) to respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional.

2. When is personal data collected about you?

I collect personal data when you:

  • subscribe to my newsletter

  • make use of one of my products or services

  • contact me through my website, email, or other correspondence

  • apply to work with me via an application form

  • post a comment on my blog post

Where I rely on consent (for example, for newsletter sign-ups), you can withdraw your consent at any time by unsubscribing or by contacting me.

Personal data of subscribers may be transferred to and processed by my email marketing provider (Beehive) which collects and stores personal data on my behalf.

3. Why do I collect personal data?

I only collect your personal data for one of the following purposes:

  • providing my services and delivering purchased products/resources

  • keeping a record of our work together (where relevant)

  • identifying and understanding your needs so I can provide the service you requested

  • contacting and communicating with you

  • processing payments and preventing fraud

  • sending email updates and newsletters (if you opt in)

  • basic market research and business development (optional and minimal)

  • customising, improving, and ensuring proper functioning of my Site

  • complying with legal, tax, and accounting obligations

4. Disclaimer on Special Category Data and important boundaries

I am not a medical or mental health professional, and I do not provide medical advice, diagnosis, or treatment.

Some information you choose to share in an application form may relate to trauma, nervous system states, wellbeing, or other highly personal topics. Under UK data protection law, some of this may be classed as special category data.

You are not required to share sensitive personal details. Where possible, please avoid including medical diagnoses, treatment details, or medication information in your application unless I explicitly request it for a clear reason.

If you choose to share sensitive personal information, I will treat it with additional care and only use it for the purposes described in this Privacy Policy.

5. How long do I keep your personal data?

I store personal data for as long as I consider necessary to fulfil the purpose for which it was collected, and to meet legal, tax, and accounting obligations.

As a guide:

  • Enquiries and correspondence: up to 12 months

  • Client application records: up to 5 years after our work together ends (unless a longer period is required or you request deletion where applicable)

  • Purchases/invoices/transaction records: typically up to 6 years for UK tax/accounting compliance

  • Newsletter subscribers: until you unsubscribe

When personal data is no longer required, I will delete it or anonymise it in a secure manner.

6. Disclosure of personal information

I may be required to disclose personal information:

  • for the purpose of providing services to you (for example, delivering resources, processing payments, managing email delivery)

  • to payment processors for fraud prevention and payment processing

  • to courts, tribunals, regulatory authorities, and law enforcement officers as required by law

  • to third party service providers who assist me in providing information, products, services, and site functionality to you

My service providers include:

  • Website hosting/platform: Squarespace

  • Payment processing: Squarespace Payments

  • Analytics: Google Analytics

  • Email/newsletter provider: Beehive

  • Comment system: Squarespace

Some providers may store or process data outside the UK. Where this happens, I rely on appropriate safeguards required under UK data protection law.

I only share information where it is reasonably necessary and where the provider has obligations to protect your data.

If there is a change of control of my business or a sale/transfer of business assets, I reserve the right to transfer user databases to the extent permissible by law, together with personal information contained in those databases. Any disclosure would be made in good faith and with confidentiality considerations.

7. Your rights

Under UK GDPR, you have rights in relation to your personal data, including:

  • Access: request a copy of the personal data I hold about you

  • Correction: ask me to correct inaccurate or incomplete data

  • Erasure: ask me to delete your data in certain circumstances

  • Restriction: ask me to limit how your data is used in certain circumstances

  • Objection: object to processing in certain circumstances

  • Data portability: request transfer of your data (where applicable)

  • Withdraw consent: where processing is based on consent, you can withdraw it at any time (e.g., unsubscribe)

To exercise your rights, contact me using the details at the bottom of this page. I may need to verify your identity before fulfilling your request.

Complaints: If you believe your data protection rights have been breached, you can complain to the UK Information Commissioner’s Office (ICO).

8. Storage & Security

I take reasonable steps to ensure that the personal information collected is stored in a secure environment and protected from misuse, loss, unauthorised access, modification, or disclosure. I do not hold written or paper copies of any of your personal data. 

Security measures may include:

  • strong passwords and account security

  • limited access (typically only me)

  • trusted service providers

  • password-protected devices and secure storage

  • appropriate security settings on third-party platforms

No information transmitted over the internet can be guaranteed to be secure. While I take measures to safeguard against unauthorised access and disclosure, you provide information at your own risk.

9. Website cookies

Cookies are small text files placed in your browser to store preferences and support website functionality. Cookies do not typically identify you personally, but they may be linked to personal information you provide to the Site.

I may also use similar technologies (such as tracking pixels or web beacons) if enabled through tools like analytics or email marketing platforms. These help me understand how the website and emails are used so I can improve them.

Where required, you will be given the option to manage cookie preferences through a cookie banner/settings. You can also control cookies through your browser settings.

10. Links to other websites

This Site may contain links to other websites. I do not have any control over those websites and I am not responsible for the protection and privacy of any information you provide while visiting them. Those websites are not governed by this Privacy Policy.

11. Children

My services and content are intended for adults only and are not directed to children under 16.

12. Amendments

This Privacy Policy may be amended from time to time at my discretion. Your continued use of the Site following any amendments indicates that you accept the amended Privacy Policy. You should check this page regularly before providing personal information.

Contact

If you have any questions about this Privacy Policy or want to make a request regarding your personal data, contact:

Silvia Poldaru
Email: contact@silviapoldaru.com
Website: silviapoldaru.com